Steve Ritchie is the president and CEO of Papa John’s, a leading supplier of pizza in the world. Currently, the company is operating in 50 states in America and 45 different countries. For a company with such a large presence in the world, it means that its leader must have exceptional leadership skills to ensure that the millions of customers served by the company get the best products and services.
Papa John’s is working with over 120,000 corporate and franchisees. Even before he joined the company two decades ago, he owned Papa John’s pizza outlet. In 2006, he became a franchise. Steve Ritchie understands the challenges that the people at lower levels of the company operations go through and this is one factor that makes him a great leader. His priority is ensuring that the people at the bottom feel proud of the company. Customers and franchise owners need to understand that the company appreciates them.
Steve Ritchie wrote an apology letter to the customers of the company soon after taking up the mandate. He observed that there was a need to revamp customer’s confidence in the company. The apology letter was meant to show the customers that under his leadership, things would not be done the same way. He was ready to bring positive change that would make every employee happy with the activities of the company.
In his apology letter, Steve Ritchie started by appreciating that there some things that could have been wrong. He was ready to address them and restore the faith that the customers have placed in the company. He also implored the stakeholders to be supportive of the company’s initiatives since the company is bigger than the actions of any person. Not even the actions of the CEO should be allowed to dictate the future of the company. This is a company that employs thousands of people around the world and their future need not be jeopardized based on the utterances of one person who represents the company. Customers should support the company since it has a more important role to thousands of its beneficiaries.